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Haddonfield Pediatric Association

Frequently Asked Questions

Answers to these frequently asked questions are intended to provide brief information relevant to your child's health. If you would like to speak with us regarding any of these topics, do not hesitate to call us.

All You Need to Know

  • What days are you open?
    Our office is open Monday through Friday. We also offer office hours on Saturday and Sunday for emergencies and urgent sick visits.
  • Are you accepting new patients?
    Yes, we welcome all new patients.
  • Do you accept my health insurance plan?
    Advocare participates with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.
  • How do we contact the doctor after hours?
    Our medical providers are available 24 hours a day. Call the office at (856) 429-6719 and follow the prompts to reach the answering service. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referral and appointment requests will not be addressed via the answering service. Calls are typically returned within 15-20 minutes. Please call back if you have not received a timely response.

    IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.
  • May I request a specific pediatrician for my visit?
    Because our pediatricians work as a team, we do not normally schedule appointments by individual physician. However, we will try to accommodate requests to see a particular doctor as our schedule permits.
  • What do I do when I have a question for the doctor or nurse?
    Our professional nursing staff is available to answer questions you may have regarding your child during normal business hours. We also have a doctor's phone hour Monday through Friday from 8:00 am to 9:00 am, at which time you may speak to a physician directly to discuss any issues or problems you may have with your child.
  • How often does my child need to be seen in the office?
    Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.
  • What immunizations will my child receive?
    To help protect your child from many serious infectious diseases, we follow the immunization schedule recommended by the American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our pediatricians.
  • My child needs to see a specialist. What do I do?
    For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

    For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please notify the front office staff that you need an urgent referral before you leave the office.
  • When will I receive lab or test results?
    You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are usually not reported, however, you are welcome to call our office to request a copy of your results.
  • How do I obtain a prescription refill?
    Please call our office and advise the receptionist that you are requesting a prescription renewal. Your call will then be directed to a nurse or physician. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only.
  • Does your practice support breastfeeding mothers?
    Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women. Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child's well care visit, or please call during office hours to speak with our experienced nursing staff.
  • I just gave birth. When should I schedule my baby's first doctor visit?
    We recommend that your newborn be seen in our office the first week after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.
  • When should my baby start solid foods?
    As all children are different, we advise following several appropriate steps to advance your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.

Disclaimer: This website is intended to offer general information only. Nothing contained on this site, including third party content, should be considered a substitute for medical advice, diagnosis and/or treatment. Advocare does not assume liability or responsibility for any of the information contained on this website. Please consult your Advocare physician with more detailed questions and to receive specific diagnoses and recommendations.

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